I was in the dinning room when I heard the phone go. I couldn’t hear who it was but my mother was having trouble understanding exactly what she was being told to do. She started up her laptop. I could hear her saying that she hadn’t bought an iphone. She would have been going to bed at that time last night. No nobody has access to her laptop and she shuts it down every time.
I very quickly became suspicious. It was difficult to know exactly what was going on as I could only hear her side of the conversation. She wasn’t giving any personal information otherwise I would have stopped the call immediately. My mother was following instructions to search for this, download that etc I told her I thought this was a scam. It just didn’t sound right to me. When I found her on a screen to give remote access my head was screaming its a scam! She wouldn’t listen. Waving me away or telling me to shut up! Then she was on her Amazon account changing her password. Luckily she was having trouble getting the password right. By this time I was shaking I was so angry, with them for doing this and with her for not accepting what was happening.
She had to take a break to go to the bathroom. I took the opportunity to pick up her phone and ask this man who he is. To be fair the way he talked he did sound plausible but I still knew that if this was genuine it would be handled differently. On her return mum agreed to end the call. I contacted Amazon to check that this is not the way they would deal with this situation. It was confirmed that this was indeed a scam.
Mum is now annoyed with herself for being taken in. She is a retired solicitor and prides herself in being careful. She wonders how other people get taken in by these scams. Now she is among those that got taken in. I am so glad I was here to prevent this becoming a crisis. She has since checked her Amazon account and her bank account. All is as it should be. However she is now having trouble changing her amazon password. We will get there. I dread to think of the consequences if I hadn’t managed to stop her from being taken for a complete ride.
Amazon have sent me an email detailing what they do and don’t do and how to report scams.