Crisis averted

I was in the dinning room when I heard the phone go. I couldn’t hear who it was but my mother was having trouble understanding exactly what she was being told to do. She started up her laptop. I could hear her saying that she hadn’t bought an iphone. She would have been going to bed at that time last night. No nobody has access to her laptop and she shuts it down every time.

I very quickly became suspicious. It was difficult to know exactly what was going on as I could only hear her side of the conversation. She wasn’t giving any personal information otherwise I would have stopped the call immediately. My mother was following instructions to search for this, download that etc I told her I thought this was a scam. It just didn’t sound right to me. When I found her on a screen to give remote access my head was screaming its a scam! She wouldn’t listen. Waving me away or telling me to shut up! Then she was on her Amazon account changing her password. Luckily she was having trouble getting the password right. By this time I was shaking I was so angry, with them for doing this and with her for not accepting what was happening.

She had to take a break to go to the bathroom. I took the opportunity to pick up her phone and ask this man who he is. To be fair the way he talked he did sound plausible but I still knew that if this was genuine it would be handled differently. On her return mum agreed to end the call. I contacted Amazon to check that this is not the way they would deal with this situation. It was confirmed that this was indeed a scam.

Mum is now annoyed with herself for being taken in. She is a retired solicitor and prides herself in being careful. She wonders how other people get taken in by these scams. Now she is among those that got taken in. I am so glad I was here to prevent this becoming a crisis. She has since checked her Amazon account and her bank account. All is as it should be. However she is now having trouble changing her amazon password. We will get there. I dread to think of the consequences if I hadn’t managed to stop her from being taken for a complete ride.

Amazon have sent me an email detailing what they do and don’t do and how to report scams.

Hankeen Gabriel reply to Gumtree ad

About six weeks ago I wrote this post about the scams we had come across during our efforts to sell our car. The good news is that we have sold our car.

However I have noticed over the weeks that my post about the scams has been getting more traffic than more recent posts. Today I have had two separate comments from people who have been contacted by Hankeen Gabriel following ads being placed on gumtree.

I am sad that these people are being bothered by this person but I am glad that my post which mentioned his contact with us has helped others to avoid him. I don’t know how his scam works but I am sure it is just that.

I wonder how many people have been caught out by this person in the last couple of months since we had our message from them.

I am thinking now that perhaps we should all report them to Gumtree and perhaps the police before they can con someone innocent who doesn’t realise there is anything odd.

I have now emailed gumtree and had an automated response saying they will look into it and get back to me within 6 hours.

I will keep you posted.

 

Here is the reply I received last night.

Thank you for your email reporting this to us – we take reports of this nature and the safety of our users very seriously and use information such as this to help improve the site experience for everyone.

The information you have shared with us does, in our experience, show patterns commonly associated with fraudulent activity.  For these reasons, I strongly advise you not to pursue contact with this person. We will use the information you have provided to further investigate this user’s activity on Gumtree.

I am very sorry that you had to come across this. We try our best to prevent these situations from happening and have a dedicated team of Customer Service agents on hand 24/7, 365 days a year who are available to assist with reports of this nature.  You may wish to re-visit our Safety tips and read up on what we’re working on at the moment at the following link: http://help.gumtree.com/knowledgeSafe

If you have any other information that you feel would be useful to stop this individual or others acting in a similar way, please let me know; you can reply to this email or use the “Report this Ad” function which can be found at the top of every Ad.

I thank you very much for taking the time to report this to us so that we can take action to protect others. If you have any further concerns about any personal information you have shared with this user, please do get back in touch at this email address.

Kind regards,

Andrew
Gumtree Community Team
www.gumtree.com